Quality Assurance

Our aim is to provide you with consistent standards of excellence in all aspects of your care, including:

  • Encouraging your involvement in decision-making and providing you with relevant information
  • Giving you personalised care, treatment and support
  • Safeguarding your health and welfare
  • Ensuring our staff are suitably trained, experienced and qualified
  • Continually assessing and reviewing our practice policies, procedures and systems

We have a number of policies and procedures in place designed to ensure your safety and welfare and deliver the services that you need and want. These include, Data Protection, Confidentiality, Freedom of Information, Health and Safety, Infection Control and Equality and Diversity. You may request a copy of these policies from our practice.

Complaints

If you unhappy with any aspect of your dental care or experience at Wycombe Dental Centre, then please tell us. Your feedback is important to us. If you wish to make a complaint, then please write to our Patient Liaison Officer:
Jenny Wright
Wycombe Dental Centre
15 Amersham Hill
High Wycombe
Bucks HP13 6NR

We will endeavour to respond within 7 working days on receipt of your complaint and to work with you in resolving the issue. If you are unhappy with the outcome of the complaints procedure you may appeal in writing to:
Sarah MacGillivray (GDC no. 64686)
Wycombe Dental Centre
15 Amersham Hill
High Wycombe
Bucks HP13 6NR

If you are still unhappy you can contact:

General Dental Council: 0207 887 3800 or visit their website at www.gdc-uk.org.
Care Quality Commission: 0300 061 6161 or e-mail enquiries@cqc.org
Dental Complaints Service: www.dentalcomplaints.org.uk

For further details or a copy of our complaints procedures please call us on
01494 442 922.

CQC inspection report link